Refund policy

Overview

Returns accepted within 30 days of delivery
Refunds processed within 10 days of receiving return
No restocking fee
Customers pay for return shipping
Exchanges accepted

Refund Eligibility

We accept returns for items that are:

• In original condition
• Unopened and unused
• In original packaging
• Returned within 30 days of delivery

Time Frame for Returns

Return requests must be submitted within 30 calendar days from the date of delivery.

What the Refund Process Looks Like and How to Request a Refund

Contact us at sales@elevatedpatioliving.com or call +1 (719) 249-0485.
We will review your request and provide return instructions.
The return address will be provided only after your return has been approved.
Please do not send any items back without prior authorization.
Ship your item back using a trackable shipping method.
Once received and inspected, your refund will be issued.

Refund Timeline

Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

Exchanges

We accept exchanges for eligible items. Please contact us to start an exchange request.

Order Cancellations

You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.

Restocking Fees

We do not charge restocking fees on returned items.

Contact Information

Elevated Patio Living/ Hall-Tillman Trading Company, LLC

Email: sales@elevatedpatioliving.com

Phone: +1 (719) 249-0485

Address: 13017 Highland Crest Dr, Peyton, Colorado 80831

Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM (PST)